FAQs

Frequently asked questions? We have the answers!
Welcome to our FAQ page – your one-stop shop for quick answers to all your On Trend Collective questions. Whether it's shipping, returns, product information, or discounts – we're here to help make your shopping experience as easy as possible. Do you have any questions? Feel free to contact us anytime!

Do you deliver worldwide?

Yes, we ship worldwide! Delivery times and shipping costs vary depending on the destination. For a complete overview, see our shipping section at the bottom of this page.

How long does shipping take to Germany/USA/UK etc.?

Delivery times vary depending on the country.
Examples:

  • Germany: 2–5 working days
  • USA: 2–5 business days
  • UK: 2–3 working days
  • EU: 5–10 working days
  • Worldwide: Up to 30 working days

How much are the shipping costs?

Shipping costs vary by country. For example:

  • Germany: €5.05 (each additional item +€1.83)
  • USA: €5.05 (each additional item +€1.37)
  • Rest of the world: from €6.98

How long can I return items?

You have 30 days from the date you receive your order to request a return.

My item is damaged or incorrect – what should I do?

Please contact us immediately upon receipt at shop.ontrendcollective@gmail.com so that we can resolve the issue quickly.

How does the return process work?

Contact us at shop.ontrendcollective@gmail.com to initiate the return process. You will then receive a return label and all necessary instructions.

Does this apply? When will I get my money back?

After we receive and inspect your return, you will be refunded to your original payment method within 10 business days.